File a Complaint

Investigators' scheduled office hours for HOA-related issues

 

To file a complaint against a real estate licensee or permit holder:

• Complete a Statement of Fact Form 514, also known as the Complaint Form
• Provide a complete and detailed sworn statement of your complaint.
• Name all parties present during conversations or actions.
• Use dates and time to indicate when conversations/actions took place.
• Provide names, addresses and telephone numbers of any witnesses to the events described in your complaint.
• Provide substantiating documentation when possible.
• You may hand deliver or mail your completed complaint form and attachments to the Nevada Real Estate Division office nearest you.
  

To File a Complaint Against a Community Manager or registrant of the Real Estate Division:

• You must provide documentation of your attempt to resolve the issue prior to completing and submitting a complaint.
• Complete a Form 514a, also known as a Statement of Fact Against a Community Manager.
• Provide a complete and detailed sworn statement of your complaint.
• Name all parties present during conversations or actions.
• Use dates and time to indicate when conversations/actions took place.
• Provide names, addresses and telephone numbers of any witnesses to the events described in your complaint.
• Provide substantiating documentation when possible.
• You may hand deliver or mail your completed complaint form and attachments to the Compliance Section at the Nevada Real Estate Division.

To file a complaint against a homeowner's association board member or unit owner:

• Print form #530, an Intervention Affidavit with instructions. If you do not have the ability to print, then contact our office by phone or in person to receive a copy of form #530.
• Send a certified return receipt letter to the respondent detailing your complaint and a suggested resolution.
• Wait 14 calendar days. Then attach a copy of your certified letter, exhibit #1, and a copy of the certified return receipt card to the completed Intervention Affidavit.
• Mail, or hand deliver, the notarized Intervention Affidavit to the Ombudsman’s office.

Note: A notary is available at no charge.  Please call first if you will require this service.

To request a Record of Complaints:

• Complete the Request for Records of Complaints form to request a record of complaints filed against a licensee.
• The Division may take up to 10 days to complete this request.
• The information provided to you will be copied to the licensee that is the subject of the request.